Delivery Terms

Note! The terms on this page regulates deliveries outside Finland and Sweden.

• For deliveries within Sweden, click here (in swedish)
• For deliveries to Finland, click here (in Finnish)

 

We accept orders from all over the world when paying with Visa, Mastercard or Eurocard.   

 

Is your country not available in the member page?
No problem, please contact us at info@babyshop.com and we will help you.

 

Order confirmation
When you submit your order we will e-mail you a preliminary order confirmation. When your order has been packed we will send you the final order confirmation, also by e-mail. You can also look at your member page for information about your order.

 

Shipping cost
Additional fee for shipping will be added to your order. The amount depends on where you live:

 

Within the Nordic countries: 4-5 Euro
Rest of the European Union: 6 Euro

Russia: 9 Euro

Outside the European Union: 16 Euro (Australia: 29 Euro)

 

Customers outside EU
Our customers from Åland and/or other countries that are not members of the EU may have to pay an extra tax and/or fee depending on the order’s value and weight.

This extra fee is paid by the customer when receiving the order. Therefore, we compensate these customers with a 20% discount.

 

Approximate delivery time
Outside EU (excl. Norway): 10 working days
Within EU (excl. Finland): 5 working days
The Nordics countries: 1-3 working days

 

Distribution partner
We cooperate with Swedish post office (Post Nord) to deliver your order. This is due to their fast and safe deliveries.

 

Products in stock
All the products shown on our webpage is available with no delay if nothing else is mentioned.

 

Returns / Exchanges
In cases you would like to make an exchange or a refund of the purchased products, the following rules apply. You can return an item within 14 days at your own expense. The products must be in a non-used condition. The shipping cost for the return is paid by the customer, however if you make an exchange, the shipping cost for the new item back to you is paid by Babyshop.com. Please use our returnform when sending a product back to us - click here to read and print it!

Wrong or damaged item
Regarding possible reclamations Babyshop.com follows Swedish law “Konsumentköpslagen”, (visit www.konsumentverket.se to learn more). Always contact us at +46 (0)8-663 50 60 or info@babyshop.com before you send the item back. The item must be returned within 14 days together with an explanation of the damage or defect of the item. Don’t forget to save your receipt when shipping the order back to us so we can pay you back for the shipping cost. Please use our returnform when sending a product back to us - click here to read and print it!
 

Return adress
Babyshop.com
BOX 1114
181 22 Lidingö
Sweden

 

In case of dispute
In case of dispute we will comply with the Swedish Consumer Complaints Board's (“Allmänna reklamationsnämnden”) recommendations.

 

 

If you have any questions, please contact us at: