Delivery Terms

Note! The terms on this page regulate deliveries outside Finland, Sweden, Denmark, Norway and Russia.
  • For deliveries within Sweden, click here (in Swedish)
  • For deliveries to Finland, click here (in Finnish)
  • For deliveries to Denmark, click here (in Danish)
  • For deliveries to Norway, click here (in Norwegian)
  • For deliveries to Russia, click here (in Russian)

We accept orders from all over the world when paying with Visa, Mastercard, Eurocard or via Paypal.

 

Is your country not available on the member page?
No problem, please contact us at [email protected] and we will help you.

 

Order confirmation
After you have placed and paid for your order we will send you a confirmation to your e-mail address. The moment your order is packed and ready to go, you will receive another e-mail with your shipping confirmation and tracking number.
You can even log into your customer profile for information about your order.

 

Shipping cost
An additional fee for shipping will be added to your order. The amount is dependent on where you live:

Within the Nordic countries:
4-5 EUR with Postal
For delivery costs to Sweden, Denmark, Finland, Norway, see links above
Rest of the European Union:
6 EUR (free delivery for orders over 399 EUR) with Postal
Russia and Kazakhstan:
9 EUR (free delivery for orders over 99 EUR)
Belarus and Ukraine:
9 EUR (free delivery for orders over 69 EUR) with Postal.
Outside the European Union:
16 EUR (free delivery for orders over 399 EUR) with Postal.
Australia:
9,95 EUR (free delivery for orders over 399 EUR) with Postal.

 

Customers outside EU
When ordering to a country outside the European Union you may have to pay an extra tax / customs fee depending on the value / weight of your order. These duties are established by the country the goods are delivered into, and we at Babyshop do not have any influence over it. Please note that when ordering goods to be received outside the European Union, VAT is not applicable and thus the order's sales price will not be subject to VAT.

For more information, please contact your local customs office as they will be able to assist you further.

 

Approximate delivery time
Outside EU with postal (excl Norway)
10-21 business days.

Within EU with postal (excl Finland)
5-10 business days

Nordic Countries with postal
1-3 business days

 

Distribution partner
We have chosen to have two different partners, Post Nord and UPS Express Saver.

 

Post Nord
We work together with Post Nord, which is the Swedish Postal service, for the delivery of our orders. When the parcel arrives in your country it will be handed over to your local post. 

 

UPS
For certain countries we even offer the option to get your parcel delivered by UPS express saver. The delivery time is around 2-5 business days worldwide.

 

Products in stock
All the products shown on our webpage are available with no delay unless otherwise mentioned.

 

Returns / Exchanges
As we understand that buying online can be tricky as you do not have the product in your hands when you order, we have a 30 days open purchase policy. You can return any item (even items on sale) within 30 days from receiving the order at your own expense. The products must be in a non-used condition. For more information, please check our return form for accepted returns or our FAQ section.

The moment your return is processed at our warehouse we will issue a refund to the same account as used at the moment of purchase. We cannot refund to another account than the account where the payment was made from.

If you wish to exchange the item to a different size that is not a problem either! (we can only change the actual size on the product, not to another item / colour).You can fill out which size you wish to receive instead on the returns form and our warehouse will do the rest the moment the return is processed.
You will not be charged any shipping costs on the exchange order.

Please use our Return Form when sending a product back to us - click here to read and print it!
PLEASE BEAR IN MIND THAT RETURNED PARCELS WITHOUT ANY INFORMATION MAY NOT BE REFUNDED.

 

Wrong or damaged item
Regarding possible reclamations, Babyshop.com follows the Swedish law “Konsumentköpslagen”, (visit www.konsumentverket.se to learn more). Always contact us at +46 (0)10 199 74 11 or [email protected] prior to sending the item back. The item must be returned within a total of 30 days and with an explanation of the damage or defect. Don’t forget to save your receipt and to include it when shipping the order back to us so we can pay you back for the shipping cost. Please use our Return Form when sending a product back to us - click here to read and print it!

 

Return address
Babyshop Sthlm AB
Box 87
551 12 Jönköping
Sweden

 

In case of dispute
In case of dispute we will comply with the recommendations of the Swedish Consumer Complaints Board's (“Allmänna reklamationsnämnden”).