Claims

How do I file a claim for a faulty product?

We are sorry to hear that you are experiencing a problem with one of your products. We are here to help you with your claim.

To ensure a smooth and fast process, please submit your claim using our online claims form.

Information Required for Your Claim

To help us resolve your case quickly, please provide the following information:

• Your order number

• A clear description of the fault

• Photos and/or a short video clearly showing the issue

• For clothing, shoes, furniture, or toys, please also include:

  • A photo of the production number (this can usually be found on the washing instruction label).

• For strollers or car seats, please also include:

  • A photo of the product's serial number and the manufacturer's name/logo.

  • Hint: The serial number is typically on a sticker near the stroller's wheels/basket or on the back/bottom of the car seat.

What happens next?

Once we receive the required information, our claims department will process your case and contact you with the next steps as soon as possible.

• Important: Please do not discard or return the item until you have received a final resolution from us.

• If a return is required for an approved claim, it must be sent back within 7 days of the approval. After this period, the claim approval may be voided.

• To follow up on an existing claim, please reply directly to your original email thread. We process claims in the order they are received and kindly ask for your patience, as it may take a few business days to receive a response.

• In the event of a dispute, we generally follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).

I received the wrong item or am missing an item. What should I do?

If you have received an incorrect item or something is missing from your order, we sincerely apologize for the error. Please report the issue by sending an email to support@babyshop.com

For a quick resolution, kindly add pictures of the package, in case it was open upon receipt. We will handle your case as swiftly as possible.

My order was damaged in transit. What should I do?

Please inspect your order upon delivery and report any transport damage to us within 3 days.

1. Report to the Carrier: If the package is visibly damaged upon arrival, report it immediately to the delivery driver or at the collection point. Be sure to get a confirmation of your report.

2. Document the Damage: Before opening the package, take clear photos of the external damage. Then, inspect the item(s) inside for any damage.

3. Contact Us: Submit your claim via our online claims form, including photos of both the damaged packaging and the affected item(s). This will allow us to assist you promptly.

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