My Order

Can I cancel or change my order?

Due to our fully automated warehouse, we unfortunately cannot cancel any orders or make any changes once the order has been placed. Please make sure to enter the correct information at checkout and double-check your order before completing the purchase.

What happens after I have placed my order?

Once your order has been placed an order confirmation will be sent to your inbox. If you haven't received an email from us within one hour please check your spam/junk folder. Alternatively, feel free to contact our customer service. You will receive a shipping confirmation email as soon as your order has been packed and is ready to be dispatched.

Why did my product arrive in a plain/non-branded box and not its original packaging?

You may occasionally receive a product in our own sturdy, eco-friendly packaging or in a plain bag/box instead of the original manufacturer's box.

This happens when the original outer packaging was compromised (e.g., torn, dented, or crushed) during transit to our warehouse.

As part of our commitment to sustainability, we believe it's wasteful to discard a perfect product just because its packaging is damaged. Instead, we give the item a new, safe home in our own packaging, ensuring it gets to you securely while helping us reduce unnecessary waste.

If the box isn't original, does that mean the product is used or refurbished?

Absolutely not. We want to be perfectly clear: The product inside is 100% brand new, authentic, and in mint condition.

Before repacking, every item is thoroughly inspected by our quality control team to ensure it is unused and meets all our standards. The only thing that has changed is the outer box it's shipped in.

Is my warranty still valid if the product was repacked?

Yes. Your product's warranty is completely unaffected. The manufacturer's warranty is tied to the product itself (in some cases via a serial number), not the disposable packaging it comes in. You are fully covered.

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