Contact Babyshop's Customer Service

Welcome! We're here to help you with any questions or concerns you may have.

Quick Answers Before You Contact Us

You might find the answer you're looking for right away! Many common questions are answered on our comprehensive FAQ page.

You can also use our self-service portal to Register a Return or a Claim

How to Reach Us

For the fastest assistance, please contact us by email

Email: support@babyshop.com

To help us resolve your issue quickly, please always include your order number in your message.

Our Availability & Response Times

Our customer service team is available Monday–Friday, 07:00–16:00 (CET), excluding public holidays.

Our goal is to answer all inquiries within 40 business hours.

Please Note: During major sales periods and holidays, we experience a high volume of inquiries and our response times may be longer than usual. We appreciate your patience and will get back to you as soon as we can.

After You've Sent Your Message

If you haven't received a response within our stated timeframe, please check your email's spam or junk folder.

To ensure a timely reply, we kindly ask that you send only one message per issue. Sending multiple emails regarding the same query can unfortunately create confusion and delay our response.

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