Returns & Exchange

Register your return online!

Returns can be made within 30 days after your order has been dispatched. 

Register return

We strive to always improve our processes and have therefore replaced the physical papers; return labels and shipping notes with digital documents, available for print out if needed. This way we can avoid paper documents going directly into the bin, creating additional waste for our customers.

Countries that are eligible for a return label, will retrieve one after registering a return. Please note that you will be charged a return cost when using the return label. The cost will be deducted from your refund once your return is registered at our warehouse.

If your country is not listed, you are financially responsible to send your return back to us. The preferred return courier is UPS. For returns outside of the EU, a prefilled commercial invoice will be generated when you register a return. All returned goods must be packed in their undamaged original packaging (e.g. shoe box, plastic bag or product packaging) with the tags still attached to the item. All accessories or manuals should also be included. Please use the original outer packaging that your order arrived in when you make your return.

Kindly note that it is not allowed to tape any documents or labels directly to the product. Packaging (inner packaging). The right to return does not apply to goods that have been washed, used or are damaged. If you have received a damaged product or wish to file a claim, we kindly ask you to contact our customer service. 

Due to health and hygiene reasons, the right to return does not apply to underwear, pacifiers, baby bottles or hair accessories. Exceptions are made for breastfeeding bras (when tried on with a breastfeeding insert) and swimwear (if tested with underwear).

The right to return does not apply to mounted strollers or car seats, due to safety reasons. You do, however, have the right to open the box and look over the product (e.g. the color). If you are uncertain whether the right to return applies or not, please contact our customer service for assistance.

If your country is not eligible for a return label, you can make a return through any courier of your choice. The preferred return courier is UPS.

The return should be sent to:

Babyshop Sthlm Logistics AB

Norra Stigamovägen 4

556 50 JÖNKÖPING

SWEDEN

Note: You as the customer have the financial responsibility of ensuring your return is on its way to us. Please make sure to request a receipt when you return the package or save the tracking ID.

It is possible to return multiple orders in one package, however, please make sure to include all order numbers in the package.

Just want to exchange to another size? Register your exchange online!

Register exchange

Exchanges can be made within 30 days after your order has been dispatched.

It is possible to exchange the same item for a different size. You will not need to pay for additional shipping costs when the exchange order is shipped out.

If the size you acquire is not available, you will need to make a regular return.

All exchanged goods must be packed in their undamaged original packaging (e.g., shoe box, plastic bag or product packaging). All accessories or manuals should also be included. Please use the original outer packaging that your order arrived in when you make your return.

Kindly note that it is not allowed to tape any documents or labels directly to the product packaging (inner packaging). The right to exchange does not apply to goods that have been washed, used or are damaged. If you have received a damaged product or wish to file a claim, we kindly ask you to contact our customer service.

The right to exchange does not apply to underwear, pacifiers, baby bottles or hair accessories, due to health and hygiene reasons. Exceptions are made for breastfeeding bras (when tried on with a breastfeeding insert) and swimwear (if tested with underwear).

Due to safety reasons, the right to exchange does not apply to mounted strollers or car seats. However, it is possible to open the box and look over the product. If you are uncertain whether the right to return applies or not, please contact our customer service for assistance.

If your country is not eligible for a return label, you can make a return through any courier of your choice. The preferred return courier is UPS.

The return should be sent to: Babyshop Sthlm Logistics AB Norra Stigamovägen 4 556 50 JÖNKÖPING SWEDEN

Note: You as the customer have the financial responsibility of ensuring your return is on its way to us. Please make sure to request a receipt when you return the package or save the tracking ID.

Note: For all countries outside of the EU, please make sure to fill out the commercial invoice supplied with your order and attach it to the outside of the package.

It is possible to return multiple orders in one package, however, please make sure to include all order numbers in the package.

When purchasing goods from us, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying us within 14 days of receiving the ordered item (the cancellation period).

Note: The right of withdrawal does not apply to goods with a broken seal or without a price tag/tag.

For health and hygiene reasons, underwear, pacifiers, baby bottles, nursing pads and hair accessories cannot be returned. Exceptions are made for returns of nursing bras (if you have tried with nursing pads) and swimwear (that have been tried on over underwear).

Due to safety reasons, the right of withdrawal does not apply to mounted strollers and car seats. You have the right to open the packaging and check, for example, the color of the product. If you are unsure whether the right of withdrawal applies, please contact our customer service.

When you cancel your purchase and have registered your return digitally within 14 days, the amount you paid for the item including original delivery costs will be refunded.

The refund will be made no later than 14 days from the date we received your notice of exercise of the right of withdrawal. Read more here.

Of course, we want you to be satisfied with your product! We want you to have the opportunity to open the package and look more closely at the product no matter if it is bought on sale or at full price. Offers that generate a discount when you shop for a certain amount does not apply if you decide to return items. You will not be able to keep your discount if the items you keep add up to an amount lower than the threshold. For example, the offer states that if you buy for $100, you receive a discounted price of $20. You buy for $140 and than return items for $50, this gives you the total amount of $90 which is below the threshold. You will not keep your discount in this case. If you have used an offer, for example “buy 3 pay for 2” and you wish to return one item, you have to return all items. This offer is a package deal and you will not be able to keep that offer if you return an item.

As soon as your return is processed and approved, you will be refunded to the payment method used when making your order. It may take up to 5 business days for our Returns department to process your return after it has arrived at our warehouse. All item(s) must be returned within 30 days of receiving your order. If you have not received a confirmation email regarding your return, we recommend that you trace the parcel on the courier’s website. If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice, the returned goods will be corrected on your invoice. PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.

For returns outside of the EU you will need to fill out the commercial invoice, supplied with your order and attach to the outside of the parcel.

Please make sure to also add our Economic Operators Registration and Identification number (EORI) SE5566991542.

The number can be added anywhere on the commercial invoice.